They were going to stay there for 3 nights but after this disgraceful and deceitful behaviour from the hotel they will stay at another hotel. They were offered another room but it was very late in the evening when the children were already sleeping. My wife is looking into an official complaint with the Mexican authorities for fraud as this may have been not authorised by the hotel. She was told she could not get this money back and just "tough luck" basically. They said there is a BED tax to pay and detailed many other hidden taxes that aren't stated on. She went down to the front desk at around 9pm to complain and was informed that even though state the price includes taxes it does not cover all the taxes. After checking in she checked her credit card statement later that evening and realised that they had taken $18,000MXN. The total price quoted for the rooms for one night was $9000MXN. Unlock the key to living life on vacation, staying within a collection of villa resorts, giving you all the comforts of home while staying in the most desirable locations.I made a reservation through for 3 rooms for my wife and her family. Owners also receive privileged access to more than 7,000 properties and resorts worldwide across an extraordinary portfolio of brands through Marriott Bonvoy™, as well as enjoy worldwide exchange options to nearly 3,200 resorts through Interval International®. With 22 Sheraton Vacation Club and Westin Vacation Club villa resorts in the U.S., Mexico, and the Caribbean, Vistana offers a flexible vacation lifestyle - giving travelers the ability to vacation within a collection of villa-style resorts in the best locations within the most sought-after destinations.
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